Support document

Help for DeckForge users.

This support document covers DeckForge, the Microsoft PowerPoint add-in for Gantt charts, timelines, milestones, dependencies, licensed editing, and shareable read-only project views.

Contact support

Email [email protected] for DeckForge support. Include the Microsoft account email you use with PowerPoint, the checkout email if different, your browser or PowerPoint version, and a short description of what you expected to happen.

For license or account-linking issues, do not send passwords or full payment card details. DeckForge support never needs them.

Common support topics

Install and open

Help with loading DeckForge in PowerPoint, opening the add-in, or using the browser preview.

License checks

Help linking your subscription to the Microsoft account used in PowerPoint.

Billing and cancellation

Help with trials, Stripe subscriptions, renewal status, and cancellation emails.

Shared decks

Help understanding why recipients can view DeckForge material without receiving editing access.

Before contacting support

Confirm that you are signed in to PowerPoint with the Microsoft account you want DeckForge to license.
Check whether your checkout email is different from your PowerPoint sign-in email.
Refresh the DeckForge add-in or reopen the PowerPoint file after linking a license.
If you are cancelling, use the DeckForge cancellation page so the confirmation link goes to the checkout email.

Response times

Snoaper aims to respond to DeckForge support messages as soon as practical. Beta-period support is handled by email and may prioritize payment, license access, Microsoft account linking, and blocking product issues.