Support document

Help for DeckForge users.

This support document covers DeckForge, the Microsoft PowerPoint add-in for Gantt charts, timelines, milestones, dependencies, licensed editing, and shareable read-only project views.

Contact support

Email [email protected] for DeckForge support. Include the email address you used for checkout or activation, your browser or PowerPoint version, and a short description of what you expected to happen.

For license or activation issues, do not send passwords or full payment card details. DeckForge support never needs them.

Common support topics

Install and open

Help with loading DeckForge in PowerPoint, opening the add-in, or using the browser preview.

License checks

Help verifying the Microsoft 365 account signed in to PowerPoint for licensed editing.

Billing and cancellation

Help with trials, Stripe subscriptions, renewal status, and cancellation emails.

Shared decks

Help understanding why recipients can view DeckForge material without receiving editing access.

Before contacting support

Sign in to PowerPoint with the same Microsoft 365 account email used for your DeckForge checkout or trial.
Open DeckForge and check the read-only Microsoft 365 account shown under Subscription / about.
Select Check licence for this account. DeckForge does not allow a different email to be entered.
If you are cancelling, use the DeckForge cancellation page so the confirmation link goes to the checkout email.

Response times

Snoaper aims to respond to DeckForge support messages as soon as practical. Beta-period support is handled by email and may prioritize payment, license access, Microsoft 365 account verification, and blocking product issues.